Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support as soon as possible at sales@goodysebikes.com. However, we cannot guarantee changes or cancellations once an order has been processed.

Can I shop at your brick and mortar location?

Goody's Electric Bikes is an online retailer.  We do not offer test rides or in-store shopping at this time.

Do you offer discounts or coupon codes?

Yes, we often offer discounts and promotions to our customers. Subscribe to our newsletter or follow us on social media to stay updated on current sales and promotions.

How do I return or exchange a product?

Our return and exchange policy typically allows customers to return unused, unopened items within 15 days of delivery. Please email our customer support at returns@goodysebikes.com for detailed instructions.

How long does the shipping process take?

Shipping times vary depending on the product and your location. Typically, it takes 3-7 business days to receive your new e-bike!

What payment methods are accepted?

We accept all major credit cards, PayPal, GooglePay, Amazon, and flexible payment options through ShopPay. These will be displayed at checkout.